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Failed Flight Bookings: How Jumia Fails to Refund Customer N100,080


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Lagos, Nigeria – Opeyemi Felix, a ticketing officer, has accused Jumia Nigeria of refusing to refund his N100,080 after two transactions he carried out on the online shopping platform failed.

On March 6, 2022, Felix told FIJ that he was trying to book an Air Peace flight ticket on Jumia when he got debited twice without receiving the value as expected.

“I was only trying to book an Air Peace flight ticket that cost N50,040 when the incident happened on March 6. Unfortunately, after trying twice on Jumia’s platform, I got debited for both transactions and no ticket was sent to me,” Felix told FIJ.

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Screenshot of Felix’s Interaction With a Jumia Official

“Till today, and despite reaching out to Jumia several times about the failed transactions, they are yet to refund my money.”

Felix said he contacted Jumia’s customer care service after the failed transactions and was told that the issue had been forwarded to the appropriate channel for resolution.

“When I contacted Jumia, the official I spoke with said I would receive a notification in a few minutes through my email. Now, it has been two months and nothing has been done about my money,” the ticketing officer said.

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Felix also said that the incident forced him to be absent from an important business meeting in Abuja.

“I must tell you that my dashboard is currently showing ‘refunded’ on the Jumia platform. This means that they are claiming to have refunded me. However, I am yet to see any any refund in my bank account.”

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